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Supervisory Management Lean Quality - Service

Customer Service - (10196108)

Credits:   1.00

Description:

This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.

Select Term to View Scheduled Classes:

Spring 2015   01/12/2015 TO 05/13/2015
Summer 2015   06/01/2015 TO 07/24/2015
Fall 2015   08/17/2015 TO 12/16/2015