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Customer Service - (10196108)

Catalog Number: 10196108

Credits: 1.00

Description: 
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.

Select Term to View Scheduled Classes:
Please note that this class may or may not be offered in the term selected. Class listings are updated daily to reflect changes or additions. Please check prior to the beginning of the term for the most up-to-date information.

Summer 2015   06/01/2015 TO 07/24/2015
Fall 2015   08/17/2015 TO 12/16/2015
Spring 2016   01/11/2016 TO 05/11/2016

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