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Supervisory Management Lean Quality - Service

Customer Service - (10196108)

Credits:   1.00

Description:

This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.

Select Term to View Scheduled Classes:

Summer 2014   06/02/2014 TO 07/25/2014
Fall 2014   08/18/2014 TO 12/16/2014
Spring 2015   01/12/2015 TO 05/13/2015