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Customer Service

17-105-2 Technical Certificate
Campus: Ashland, New Richmond, Rice Lake, Superior

Overview

The Customer Service certificate will prepare learners to serve a diverse customer base in business. Learners may choose one of two areas of emphasis service or marketing/sales. Learners will be prepared to communicate with internal and external customers using phone, fax, e-mail, Internet, and e-business. Professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting are additional areas of study.

Student Profile

As a student in this certificate, you should be:

Preparation for Admission

As a student in this certificate, you should strive to reach a comfort level in the following courses or skills:

Outcomes

Employers will expect you, as a Customer Service certificate graduate, to be able to:

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