WITC Outlook Live FAQs

What is Outlook Live email?
What is my WITC network ID and what is my Windows Live ID? When do I use one or the other?
What is my WITC network password and what is my Windows Live password? How do I change these passwords?
What is the format of my Outlook Live email?
When I change my WITC network password does it change my Windows Live email password?
When I change my Windows Live password does it change my WITC network password?
Can I use MS Outlook to connect to my Outlook Live email?
Can I use my mobile phone to access my Outlook Live email?
How much can I store in my Outlook Live mailbox?
How long will emails remain in my deleted folder?
How do I address email to WITC instructors and staff using Outlook Live?
How do I add WITC.EDU domain to the Outlook Live safe list?

What is Outlook Live email?

Outlook Live email is a service provided by Microsoft and offered to colleges. WITC decided to take advantage of this service because it is provided more functionality than WITC could offer when hosting the service itself.

What is my WITC network ID and what is my Windows Live ID? When do I use one or the other?

You use your network ID and password when accessing college computers. You also use your network ID when accessing Outlook Live email through WITC's single sign on application. WITC created the single sign on application to make it easier for students to access their Outlook Live email.

Below is the direct URL for accessing the Windows Live Single Sign On application. You will also find a link on WITC's web site. http://www.witc.edu https://stu1.witc.edu/ssoportal/redirect.aspx

Windows Live ID is your Outlook Live email address, emailname@my.witc.edu

You use your Outlook Live email address when accessing Windows Live applications. This includes signing directly into Outlook Live email.

Other applications for using the Windows Live user name and password includes Windows Live instant messaging, SkyDrive, Spaces, Office Live, and Windows Live home.

The URL for direct access to Outlook Live email is http://outlook.com

What is my WITC network password and what is my Windows Live password? How do I change these passwords?

The default password for your WITC network password is:
First two letters of your first name + the first two letters of your last name + the last four digits of your Social Security number.

This password can be changed on a WITC college computer. Press CTRL + ALT + DEL and select the change password option.

To change this password off campus, please call the Help Desk. Dial Toll Free 877-4MYWITC (877-469-9482) http://www.witc.edu/support/index.htm

The default password for your Windows Live password is:
First two letters of your first name + the first two letters of your last name + the last four digits of your Social Security number.
This password can be changed by accessing options in your Outlook Live email.

***IMPORTANT
These passwords are independent, so when you change your WITC network password it does not change your Windows Live password. The best practice is to keep these password the same so you don't have to remember two passwords.

What is the format of my Outlook Live email?

The format of your Outlook Live email is your last name + the first initial of your first name + the first initial of your middle name. The email domain is my.witc.edu.

For example: John C Doe's email would be, Doejc@my.witc.edu.

If there are multiple students where the email name is the same, a number starting with 1 is added to the email name.

For example: If Joe C Doe attended WITC along with John C Doe. Joe C Doe's email would be Doejc1@my.witc.edu

If Jane C Doe decided to attend WITC along with John and Joe. Jane's email address would be Doejc2@my.witc.edu

Multiple students with the same email name will not happen often, but it does happen and you should be aware of this. If you do not know what your email address is, you can contact the Help Desk and they can provide your information to you.

When I change my WITC network password does it also change my Windows Live password?

No, your WITC network user name and password are independent of your Windows Live user name password.

When I change my Windows Live password does it change my WITC network password?

No, your Windows Live user name and password are independent of your WITC network password.

Can I use MS Outlook to connect to my Outlook Live Email?

Yes, you can find instructions for using Outlook with your Outlook Live email by accessing options in your Outlook Live email.

Can I use my mobile phone to access my Outlook Live email?

Yes, you can use your mobile phone to access your email. You can find instructions for using your mobile phone your Outlook Live email by accessing options in your Outlook Live email. Windows Live does have compatibility rules for what phones are supported. These rules are listed in the instructions.

How much can I store in my Outlook Live mailbox?

The maximum allowable size of your mailbox is 10 GB. A warning message will be sent if your mailbox reaches 9 GB. You will not be able to send or receive messages if your mailbox size reaches 9.668 GB.

How long will emails remain in my deleted folder?

Emails will remain in your deleted folder until you delete them from the folder. Items in this folder are counted against your quota. For other email limit information use: http://help.outlook.com/en-us/140/dd630704.aspx