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Broadband Customer Service Specialist

Telecommunication Technologies hands-on training

The Broadband Customer Service Specialist (BCSS) program is designed to introduce a novice to the terms and technology found in the Broadband industry. Customer service specialists communicate important information about the broadband products and services their employers provide. As a broadband customer service specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns.

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Impact Logo This IMPACT (Interfacing Manufacturing Process and Connecting Technologies) program is 100% funded with an H-1B TechHire Partnership $5 million grant awarded by the U.S. Department of Labor’s Employment and Training Administration.
This program is an equal opportunity program and auxiliary aids and services are available upon request to individuals with disabilities. (Contact 1.800.243.9482 TTY 711 for program information.)

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.

Creative Commons Except where otherwise noted, this work is licensed under the Creative Commons Attribution 4.0 International License.

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