Catalog Number: 10196108
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.
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Please note that this class may or may not be offered in the term selected. Class listings are updated daily to reflect changes or additions. Please check prior to the beginning of the term for the most up-to-date information.
|Spring 2016||01/11/2016 TO 05/11/2016|
|Summer 2016||06/13/2016 TO 08/05/2016|
|Fall 2016||08/29/2016 TO 12/21/2016|