Catalog Number: 10196108
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.
Select Term to View Scheduled Classes:
Please note that this class may or may not be offered in the term selected. Class listings are updated daily to reflect changes or additions. Please check prior to the beginning of the term for the most up-to-date information.
|Summer 2017||06/12/2017 TO 08/04/2017|
|Fall 2017||08/28/2017 TO 12/21/2017|
|Spring 2018||01/22/2018 TO 05/17/2018|