Information Technology - Computer Support Specialist

10-154-3 Associate Degree (two-year)
Offered at Rice Lake

Troubleshoot. Training. Support.

At some point in every organization, computer users need answers to technical questions or information-processing concerns. Computer Support Specialists work with businesses and individuals to evaluate needs and choose and set up computer hardware and software. You will learn how to provide training and a variety of support services including troubleshooting and upgrading computer hardware. You will operate personal computers and maintain local area networks (LANs) using a variety of software packages.

Tenacious. Problem Solver. Logical.

Do you enjoy work that requires accuracy? Can you handle setbacks and remain at a task until a workable solution can be reached? To be successful, you should enjoy solving problems by working with people to identify their needs and then working either alone or on a team to create solutions. You should be organized, logical, and be able to understand and analyze complex business transactions. As you prepare for your career, you should strive to reach a comfort level in the following courses or skills:

• Basic computer skills
• Keyboarding
• Algebra
• Consumer Math

Program Outcomes

Employers will expect you, as a graduate of the Information Technology - Computer Support Specialist program, to be able to:

• Install, upgrade, and troubleshoot hardware and software
• Utilize effective communication skills to support and train end users
• Develop and integrate Microsoft Office Suite applications
• Assess, analyze, plan, and administer technology for local area networks
• Identify, install, and maintain components of an information system
• Apply logical, legal, and ethical principles to planning and implementing information systems

Program Costs

The estimated total program cost for the two-year Information Technology - Computer Support Specialist program is approximately $9,625. This program is eligible for financial aid. View more information on program and costs.