Information Technology - Computer Support Specialist

10-154-3 Associate Degree (two-year)
Offered at Rice Lake and Superior

Troubleshoot. Training. Support.

At some point in every organization, computer users need answers to technical questions or information processing concerns. Computer Support Specialists work with businesses and individuals to evaluate needs and choose and set up computer hardware and software. Students will learn how to provide training and a variety of support services including troubleshooting and upgrading computer hardware. They will operate personal computers and maintain local area networks (LANs) using a variety of software packages. Students will also support Internet and Web services.

Tenacious. Problem Solver. Logical.

Do you enjoy work that requires accuracy? Can you handle setbacks and remain at a task until a workable solution can be reached? To be successful, you should enjoy solving problems by working with people to identify their needs and then working either alone or on a team to create solutions. You should be organized, logical, and be able to understand and analyze complex business transactions. As you prepare for your career, you should strive to reach a comfort level in the following courses or skills:

• Basic computer skills
• Keyboarding
• Algebra
• Consumer Math

Admission Requirements

General Admission Requirements

Program Outcomes

Employers will expect you, as a graduate of the Information Technology - Computer Support Specialist program, to be able to:

• Install, upgrade, and troubleshoot hardware and software.
• Utilize effective communication skills to support and train end users.
• Develop and integrate Microsoft Office Suite applications.
• Assess, analyze, plan, and administer technology for local area networks.
• Identify, install, and maintain components of an information system.
• Apply logical, legal, and ethical principles to planning and implementing information systems.

Program Costs

The estimated total program cost for the two-year Information Technology - Computer Support Specialist program is approximately $9,625. View more information on program and costs.