Broadband Customer Service Specialist

Broadband customer service specialist on the phone

Broadband Customer Service Specialist

Pathway Certificate

6 Credits | Less than 1 year

Online Program

The Broadband Customer Service Specialist program is designed to introduce the terms and technology found in the broadband industry.

Program Overview

As a Broadband Customer Service Specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and provide help desk technical support.

The Academy is developed into two levels. Students of the Academy can opt to complete  levels1 or 2  allowing them to build and advance their career. The Broadband Academy’s “a la carte” option and possible “Credit for Prior Learning” also adds to the program’s flexibility.

See the full Broadband Academy

Program Outcomes

Broadband Customer Service Specialist graduates will be able to:

  • Apply basic concepts for Broadband services
  • Resolve Broadband service problems

The broadband industry needs strong communicators who also know the technical side of broadband. 

A customer service representative talking on the phone

In-demand skills.

Customer service specialists working in the broadband industry

WITC uses the latest theories and technology available for training purposes. 

Customer service specialists working in the broadband industry

Job demand is high and likely to remain that way. 


Broadband Customer Service Specialist is available fully online. Registration is open for Broadband Customer Service Specialist.

Click here to Register Now - Registration is OPEN for Broadband Services courses - Levels 1 and 2 

Experienced Instructors

Broadband Customer Service Specialist instructors have worked in the industry. Cellular, CATV, Fiber Optics, Networking and Construction are all some of the positions held by instructors. 

Unique in the State

There is no other program like this in Wisconsin. You'll gain a specific set of skills that employers in this field look for in an employee. 

Large Professional Network

WITC has had a broadband program since the 1970s. Most broadband companies in the area have at least one WITC program graduate. With WITC on your application, you will have an advantage over competitors. 


The program is comprised of courses that allow you to develop technical knowledge of broadband as well as communication skills. 

Explore the Curriculum

Featured Broadband Customer Service Specialist Courses

| 1 CR
This course is an introduction to the evolution of fiber optics. Students will be introduced to the physical characteristics of cable and the transmission of light through fiber optic cable. Students will view basic installation and troubleshooting methods while being introduced to industry color codes, print reading, system maps and a variety of fiber optic services.
| 1 CR
This course is an introduction to the evolution of hybrid fiber coaxial and IPTV systems within the broadband industry. Students will be introduced to RF & IPTV networks, basic installation, print reading and set-top box administration. Students will address the importance of proper installation of customer equipment, troubleshooting and customer service.
| 1 CR
This course is an introduction to the evolution of Internet services. Students will be introduced to the different types of broadband Internet delivery methods, installation and troubleshooting methods, Internet transmission types, safety issues, government regulatory services, the "Internet of Things" (IoT) and future trends.

Admissions and Tuition

For more information on this program and how to apply, email BJ Williams, Project Coordinator, or call 715.234.7082 ext. 5179.

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Learn More About Paying for College

Estimated Total Program Costs 2020-21*

Broadband Customer Service Specialist

6 Credits | Less than 1 year


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Broadband Customer Service Specialist Program

Upon completion of the program, you will obtain a Broadband Customer Service Specialist Pathway certificate. 

Student studying at a computer

Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

Student studying at a laptop


To learn more about the Broadband Customer Service Specialist, please contact BJ Williams.


715.234.7082 x 5179


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Finding the class you want to take has never been easier. 

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Attend an event or schedule a campus tour/program shadow.

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Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.