Broadband Customer Service Specialist
Pathway Certificate
6 Credits | Less than 1 year
Online Program
Contact
To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.
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The Broadband Customer Service Specialist program is designed to introduce the terms and technology found in the broadband industry.
Program Overview
As a Broadband Customer Service Specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and provide help desk technical support.
The Academy is developed into three levels. Students of the Academy can opt to complete 1, 2 or all 3 levels allowing them to build and advance their career. The Broadband Academy’s “a la carte” option and possible “Credit for Prior Learning” also adds to the program’s flexibility.
Program Outcomes
Broadband Customer Service Specialist graduates will be able to:
- Apply basic concepts for Broadband services
- Resolve Broadband service problems
The broadband industry needs strong communicators who also know the technical side of broadband.
In-demand skills.
WITC uses the latest theories and technology available for training purposes.
Job demand is high and likely to remain that way.
Academics
Broadband Customer Service Specialist is available fully online. Registration is open for Broadband Customer Service Specialist.
Click here to Register Now - Registration is OPEN for Broadband Services courses - Level 1, 2 and 3
Experienced Instructors
Broadband Customer Service Specialist instructors have worked in the industry. Cellular, CATV, Fiber Optics, Networking and Construction are all some of the positions held by instructors.
Career Pathways
Through the Broadband Internet Technician program, you will participate in fun, social activities and perform some community service work. Other student organizations are available such as the Veterans Club, Student Senate and CAB.
Large Professional Network
WITC has had a broadband program since the 1970s. Most broadband companies in the area have at least one WITC program graduate. With WITC on your application, you will have an advantage over competitors.
Curriculum
The program is comprised of courses that allow you to develop technical knowledge of broadband as well as communication skills.
Featured Broadband Customer Service Specialist Courses
Broadband Customer Service Specialist is Part of a Career Pathway
As a Broadband Customer Service Specialist student at WITC, you can earn credentials each step of the way.
You could take this first and get a credential.
Obtain a 1-year technical diploma.
Admissions and Tuition
For more information on this program and how to apply, email Dan Schullo, Project Coordinator, or call 715.234.7082 ext. 5267.
Tuition and Fees
WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.
Estimated Total Program Costs 2019-20*
Broadband Customer Service Specialist
6 Credits | Less than 1 year
$1,023
$9 for books (including tax)
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the WITC Broadband Customer Service Specialist Program
Upon completion of the program, you will obtain a Broadband Customer Service Specialist Pathway certificate.
Transfer Options
Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond.
Career Outlooks
WITC's graduates experience success. Learn more about the types of careers you can get after graduation.
Impact Grant
This IMPACT (Interfacing Manufacturing Process and Connecting Technologies) program is 100% funded with an H-1B TechHire Partnership $5 million grant awarded by the U.S. Department of Labor’s Employment and Training Administration.
This program is an equal opportunity program and auxiliary aids and services are available upon request to individuals with disabilities. (Contact 1.800.243.9482 TTY 711 for program information.)
This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.
Except where otherwise noted, this work is licensed under the Creative Commons Attribution 4.0 International License.
Contact
To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.
Download the Catalog
Learn more about WITC's programs, courses, tuition and fees, services and more.
Finding the class you want to take has never been easier.
