Broadband Customer Service Specialist

Broadband customer service specialist on the phone

Broadband Customer Service Specialist

Technical Diploma

6 Credits | Less than 1 year

Online Program

The Broadband Customer Service Specialist program is designed to introduce the terms and technology found in the broadband industry.

Program Overview

As a Broadband Customer Service Specialist, you’ll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and provide help desk technical support.

The Academy is developed into three levels. Students of the Academy can opt to complete 1, 2 or all 3 levels allowing them to build and advance their career. The Broadband Academy’s “a la carte” option and possible “Credit for Prior Learning” also adds to the program’s flexibility.

See the full Broadband Academy

Program Outcomes

Broadband Customer Service Specialist graduates will be able to:

  • Apply basic concepts for Broadband services
  • Resolve Broadband service problems
  • Demonstrate safe practices and techniques

The broadband industry needs strong communicators who also know the technical side of broadband. 

A customer service representative talking on the phone

In-demand skills.

Customer service specialists working in the broadband industry

WITC uses the latest theories and technology available for training purposes. 

Customer service specialists working in the broadband industry

Job demand is high and likely to remain that way. 


Broadband Customer Service Specialist is available fully online. Registration is open for Broadband Customer Service Specialist.

Click here to Register Now - Registration is OPEN for Broadband Services courses - Level 1, 2 and 3

Experienced Instructors

Broadband Customer Service Specialist instructors have worked in the industry. Cellular, CATV, Fiber Optics, Networking and Construction are all some of the positions held by instructors. 

Career Pathways

Through the Broadband Technologies program, you will participate in fun, social activities and perform some community service work. Other student organizations are available such as the Veterans Club, Student Senate and CAB. 

Large Professional Network

WITC has had a broadband program since the 1970s. Most broadband companies in the area have at least one WITC program graduate. With WITC on your application, you will have an advantage over competitors. 


The program is comprised of courses that allow you to develop technical knowledge of broadband as well as communication skills. 

Explore the Curriculum

Featured Broadband Customer Service Specialist Courses

| 1 CR
This course will introduce the students to industry specifications and practices for understanding fiber optic communication systems. Topics covered include fiber optic design, installation, test and maintenance for multimode and singlemode networks.
| 1 CR
This course introduces the student to the basics of the (Hybrid Fiber Coaxial & IPTV) portion of the broadband industry. Primary areas: RF & IPTV transport, Basic installation, Print reading and Set-top box administration. Students will perform installation of customer equipment and teaching the customers how to properly use the equipment; basic trouble shooting - finding and repairing trouble in materials and equipment.
| 1 CR
This course will introduce the students to industry specifications and practices for understanding Broadband internet services. 4 primary areas: Transports, Features, Cloud and Smarthome devices.

Broadband Customer Service Specialist is Part of a Career Pathway

As a Broadband Customer Service Specialist student at WITC, you can earn credentials each step of the way. 

You could take this first and get a credential.

Broadband Customer Service Specialist

Technical Diploma
6 Credits / Less than 1 Semester
Potential Careers
Customer Service Phone Bank, Customer Service Receptionist, Direct Sales Representative
Average Starting Wage
$24,080-$31,890 annually
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You can continue your education to advance your skills.

Broadband Technician

Technical Diploma
27 Credits / 1 Year Full Time; Part Time Options Available
Potential Careers
Broadband Technician, Cellsite Technician, Telephone Installer/Repairer
Average Starting Wage
$31,890-$35,048 annually*
Arrow pointing down

Broadband Technologies

Technical Diploma
63 Credits / Two-Year
Potential Careers
Cellsite Technician, Broadband Technician, Broadband Consultant, Telephone Installer / Repairer, Repairer of Systems / Equipment, Cable Splicer (Fiber Optics), Central Office Repairer or Installer, Private Branch Installer/Repairer, Residential/Business I
Average Starting Wage
$35,048-$46,259 annually
Arrow pointing down

Broadband Technologies Bachelor's Degree

Potential Careers
Telecommunications Engineering, Electronics Engineering
Average Starting Wage

Admissions and Tuition

WITC has a simple three-step admissions process that can be completed in one visit. Fill out the application form either online or at a campus, complete an assessment and meet with a WITC counselor. In the meeting, you'll discuss your goals and the counselor will make sure you're getting the most out of your education and the best bang for your buck.

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Financial Aid

Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work study, military and veterans benefits, division of vocational rehabilitation benefits and scholarships. 

Learn More About Paying for College

Estimated Total Program Costs*

Broadband Customer Service Specialist

6 Credits | Less than 1 year


$940 In Tuition and Fees

*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Broadband Customer Service Specialist Program

Upon completion of the program, you will obtain a Broadband Customer Service Specialist technical diploma. 

Student studying at a computer

Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

Student studying at a laptop

Impact Grant

Impact logo

This IMPACT (Interfacing Manufacturing Process and Connecting Technologies) program is 100% funded with an H-1B TechHire Partnership $5 million grant awarded by the U.S. Department of Labor’s Employment and Training Administration.

This program is an equal opportunity program and auxiliary aids and services are available upon request to individuals with disabilities. (Contact 1.800.243.9482 TTY 711 for program information.)

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.

Except where otherwise noted, this work is licensed under the Creative Commons Attribution 4.0 International License.


To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.




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