Broadband Customer Service Specialist Career Outlook

Broadband Customer Service Specialist is a new WITC program. No graduate follow-up information is currently available. The information below is based on graduates' responses from technical colleges within the Wisconsin Technical College System (WTCS) for Broadband Customer Service Specialist and does not include WITC graduates.

Careers

Typical positions available after graduation include:

A hand dialing a telephone keypad

Customer Service Receptionist

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Additional opportunities include:

  • Customer Service Phone Bank

  • Direct Sales Representative

Additional opportunities include:

  • Customer Service Phone Bank

  • Direct Sales Representative

The information above is based on graduates' responses from technical colleges within the Wisconsin Technical College System (WTCS) and does not include WITC graduates.

Transfer Opportunities

After you complete your Broadband Customer Service Specialist technical diploma at WITC, you can continue your education to obtain the Broadband Technician technical diploma and the Broadband Technologies technical diploma. Transfer your credits to continue your education and earn your bachelor's degree and beyond. 

Articulation Agreements

The Broadband Technologies program at WITC has articulation agreements with UW-Stout. 

Potential careers available with further education include:

  • Telecommunications Engineering
  • Electronics Engineering

Potential Starting Wages:

  • $47,341–$80,184

Hear From Graduates

"Being a retired military veteran of 22 years, I have attended numerous training schools and programs. I can't remember a level of professionalism as high as brought forth by the staff at WITC. I've seen a genuine commitment to quality education as well as a sincere concern for the success of the student." 

Marty, USCG (retired)

The potential starting wage range is compiled from 2016 WITC or WTCS Graduate Follow-Up Report. If not available, wage data is compiled from Economic Modeling Software Intl (10th and 25th percentile earnings) and/or Wisconsin Worknet (Wage Comparison Tool) using the Standard Occupation Code(s) (SOC) the WTCS has assigned to the programs. When possible, the wage range is compiled using data from the 11 counties within the WITC district. Starting wage ranges for new programs are reviewed by the advisory team. Wage data was compiled August 2017. 

Contact

To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.

Email

877.243.2431

 

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