Broadband Customer Service Specialist Curriculum

Broadband Customer Service Specialist Curriculum


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Online Curriculum

Broadband Technologies Pathway

2018-19

Broadband Technologies Pathway

2017-18

Summer 2018 Class Offerings

Suggested Course List

Required Program Courses

32451365
|
UGRD
| 1 CR
This course will introduce the student to the basics of the telephone network portion of the broadband industry. Primary areas: the design of the cables physically and electrically and how to splice them using industry color code; print reading - construction drawing, system maps.
32451366
|
UGRD
| 1 CR
This course introduces the student to the basics of the (Hybrid Fiber Coaxial & IPTV) portion of the broadband industry. Primary areas: RF & IPTV transport, Basic installation, Print reading and Set-top box administration. Students will perform installation of customer equipment and teaching the customers how to properly use the equipment; basic trouble shooting - finding and repairing trouble in materials and equipment.
32451367
|
UGRD
| 1 CR
This course will introduce the students to industry specifications and practices for understanding fiber optic communication systems. Topics covered include fiber optic design, installation, test and maintenance for multimode and singlemode networks.
32451368
|
UGRD
| 1 CR
This course will introduce the students to industry specifications and practices for understanding Broadband internet services. 4 primary areas: Transports, Features, Cloud and Smarthome devices.
32801361
|
UGRD
| 2 CR
This basic communication course focuses on effective listening, speaking, reading, and writing in life and at work. Students demonstrate their skills both individually and in groups. Students also produce such employment documents as a cover letter, a resume, and a preliminary job portfolio. PREREQUISITE: Established score on placement assessment or COREQUISITE: 76851750 Writing Foundations for Trades.

Total: 6 Credits


Contact

To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.

Email

877.243.2431

 

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