Broadband Customer Service Specialist Curriculum

Broadband Customer Service Specialist Curriculum


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Online Curriculum
Rice Lake Curriculum

Broadband Internet Technician Pathway Checklist

2018-19

Required Program Courses

32451365
|
UGRD
| 1 CR
This course is an introduction to the evolution of POTS (Plain Old Telephone Service) and Public Switch Telephone Networks. Students will be introduced to the physical and electrical design of cables, basic installation, troubleshooting, industry color codes, print reading, system maps and telco service procedures.
32451366
|
UGRD
| 1 CR
This course is an introduction to the evolution of hybrid fiber coaxial and IPTV systems within the broadband industry. Students will be introduced to RF & IPTV networks, basic installation, print reading and set-top box administration. Students will address the importance of proper installation of customer equipment, troubleshooting and customer service.
32451367
|
UGRD
| 1 CR
This course is an introduction to the evolution of fiber optics. Students will be introduced to the physical characteristics of cable and the transmission of light through fiber optic cable. Students will view basic installation and troubleshooting methods while being introduced to industry color codes, print reading, system maps and a variety of fiber optic services.
32451368
|
UGRD
| 1 CR
This course is an introduction to the evolution of Internet services. Students will be introduced to the different types of broadband Internet delivery methods, installation and troubleshooting methods, Internet transmission types, safety issues, government regulatory services, the “Internet of Things” (IoT) and future trends.
32801361
|
UGRD
| 2 CR
This basic communication course focuses on effective listening, speaking, reading, and writing in life and at work. Students demonstrate their skills both individually and in groups. Students also produce such employment documents as a cover letter, a resume, and a preliminary job portfolio.

Total: 6 Credits


Contact

To learn more about the Broadband Customer Service Specialist, please contact Dan Schullo.

Email

877.243.2431

 

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