Broadband Internet Technician

Broadband student wearing a hard hat and looking closely at fiber optics

Broadband Internet Technician

Unique in the State

Technical Diploma

37 Credits | 1 Year

Financial Aid-Eligible

Rice Lake

Career Cluster: Information Technology

Broadband Internet Technician encompasses the physical side of communications technology. You will learn the theory and hands-on skills needed to work for companies in the broadband industries. Engineering, construction, installation, maintenance and service providers all hire graduates with the skill set that is learned in this program. 

Program Overview

In the Broadband Internet Technician program, you will learn the skills necessary to engineer, install and maintain video, voice and data services. You will work with fiber optics, twisted pair copper, coaxial and wireless communication. 

Program Outcomes

Broadband Internet Technician graduates will be able to:

  • Apply basic concepts for broadband services
  • Resolve broadband service problems
  • Demonstrate safe practices and techniques
  • Perform installations of cellular systems
  • Diagnose problem areas using electrical principles and solid-state/digital electronics
  • Interpret system maps
  • Perform repairs and troubleshooting of broadband systems
  • Test broadband network levels
  • Perform installations of broadband systems

Within the first week of classes, you will be in the lab learning how to splice cables. Industry veterans will visit from time-to-time and give you tips and tales from their career experience. Your skills learned in the broadband industry are not region specific. WITC has graduates who find positions in all 50 states and several international positions. Job demand is high and likely to remain that way. 

Broadband student's hands working with technology

Learn by doing.

Employee sitting at a desk and talking on the phone


Worker on-site repairing in a residential neighborhood

In-demand career. 


Broadband Internet Technician is available at the Rice Lake campus and online. 

You will have the option as a WITC student to get industry-recognized certifications. Cisco, A+, ETA and SCTE certifications are all available. Your WITC instructors can act as a proctor for the exams at the Rice Lake campus. 

Experienced Instructors

Broadband Internet Technician instructors have worked in the industry. Cellular, CATV, Fiber Optics, Networking and Construction are all some of the positions held by instructors. 

Club Activities

Through the Broadband Internet Technician program, you will participate in fun, social activities and perform some community service work. Other student organizations are available such as the Veterans Club, Student Senate and CAB. 

Large Professional Network

The Broadband Internet Technician program has been at WITC since the 1970s. Most broadband companies in the area have at least one WITC program graduate. With WITC on your application, you will have an advantage over competitors. 


The program is comprised of courses that allow you to discover and learn the four distinct area of the telecommunications industry–telephony, cable television, computer information systems and wireless communications. 

Explore the Curriculum

Featured Broadband Internet Technician Courses

| 1 CR
This course is an introduction to the evolution of Internet services. Students will be introduced to the different types of broadband Internet delivery methods, installation and troubleshooting methods, Internet transmission types, safety issues, government regulatory services, the “Internet of Things” (IoT) and future trends.
| 3 CR
This course will introduce the students to industry specifications and practices for understanding fiber optic communication systems. Topics covered include fiber optic design, installation, test and maintenance for multimode and singlemode networks. This class will benefit those with little or no fiber experience.
| 3 CR
This course introduces the student to the basics of the HFC (Hybrid Fiber Coaxial) portion of the broadband industry. It will focus on four (4) primary areas: cable and wire - the design of the cables physically and electrically and how to splice them; print reading - construction drawings and system maps/circuit diagrams; station installation - installation of customer materials and equipment and teaching the customers how to properly use the equipment; basic trouble shooting - finding and repairing trouble in materials and equipment.

Broadband Internet Technician is Part of a Career Pathway

As a Broadband Internet Technician student at WITC, you can earn credentials each step of the way. 

Download the Career Pathway Map

You could take this first and get a credential.

Technical Diploma
6 Credits / Less than 1 Semester
Potential Careers
Customer Service Phone Bank, Customer Service Receptionist, Direct Sales Representative
Range of Yearly Salary
$24,800-$27,726 annually
Arrow pointing down

Technical Diploma
14 Credits / less than One-Year
Potential Careers
Fiber Optic Cable Splicer, CCTV Security Systems Installer, Residential/Business Installer, Aerial/Buried Cable Installation, Outside Plant Installation
Range of Yearly Salary
$33,280-$46,467 annually
Arrow pointing down

This is the program you're looking at.

Technical Diploma
37 credits
Potential Careers
Broadband Technician, Cellsite Technician, Telephone Installer/Repairer
Range of Yearly Salary
$33,280–$46,467 annually

Admissions and Tuition

WITC has a simple admission process that can be completed in one visit. To start the process, simply fill out an application form along with a $30 application fee. After you’ve successfully submitted your application, your next step is to schedule an admissions meeting with a WITC counselor to discuss your goals and expectations. That’s it!

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Financial Aid

Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work study, military and veterans benefits, division of vocational rehabilitation benefits and scholarships. 

Learn More About Paying for College

Estimated Total Program Costs*

Broadband Internet Technician

37 Credits | 1 Year


$543 for books (including tax)

*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Broadband Internet Technician Program

Upon completion of the program, you will obtain a: 

  • Broadband Customer Service Specialist technical diploma
  • Broadband Installer technical diploma
  • Broadband Internet Technician technical diploma
Student studying at a computer

Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

Student studying at a laptop
Student wearing automotive uniform studying a paper

Gainful Employment

Established by the U.S. Department of Education, Gainful Employment is available to help you make an informed decision about which career to pursue. This required information shows data about how WITC's technical diploma programs that receive federal financial aid lead to gainful employment in recognized careers. 

Learn More

Impact Grant

Impact logo

This IMPACT (Interfacing Manufacturing Process and Connecting Technologies) program is 100% funded with an H-1B TechHire Partnership $5 million grant awarded by the U.S. Department of Labor’s Employment and Training Administration.

This program is an equal opportunity program and auxiliary aids and services are available upon request to individuals with disabilities. (Contact 1.800.243.9482 TTY 711 for program information.)

This workforce product was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the grantee and does not necessarily reflect the official position of the U.S. Department of Labor. The U.S. Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership.

Except where otherwise noted, this work is licensed under the Creative Commons Attribution 4.0 International License.


Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Sara Eckstein

Admissions Advisor

800.243.9482 ext. 5220


Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195


New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339


Superior Admissions Contact

Cindy Miller

Admissions Advisor

800.243.9482 ext. 6243


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