A customer service front desk person assisting a business professional

Customer Service

Technical Certificate

15 Credits | Less than 1 year

Ashland, New Richmond, Rice Lake, Superior

With the Customer Service certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.

Program Overview

The Customer Service certificate prepares you to serve a diverse customer base in business. Choose from either a service or a marketing/sales focus.

Program Outcomes

Customer Service graduates will be able to:

  • Professionally communicate non-verbally and in writing
  • Provide ethical service to a diverse customer base
  • Exhibit superior listening skills
  • Operate appropriate technology
  • Select appropriate technology (software and equipment) for tasks
A customer service representative talking on the phone

Take your classes in a variety of options including online, interactive television or in a traditional classroom. Other options are available in certain situations as well, like connecting to the classroom via web conferencing. Start the courses in August or January, summer or mid-semester—you decide.

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Live your life.

A front desk receptionist assisting a customer with paperwork

Flexible scheduling and start dates.

Front desk receptionists assisting a customer

Learn by doing.  


Academics

As a graduate in Customer Service you will obtain the skills to professionally communicate non-verbally and in writing, provide ethical service to a diverse customer base, exhibit superior listening skills and select and apply appropriate technology.

Experienced Instructors

WITC is large enough to serve you but small enough to know you. The experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.

Cutting Edge, Relevant Curriculum

Continuous networking with business professionals, employers and recent graduates keeps your courses up to date and applicable to your future career.    

Employability Essentials 

You will be ready to meet employer expectations in the areas of communication, technology and professionalism.


Curriculum

The program curriculum addresses professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting.

Explore the Curriculum

Featured Customer Service Courses

10196138
|
UGRD
| 1 CR
In Conflict Resolution and Confrontation Skills the learner applies the skills and tools necessary to deal with conflict and confrontation in the workplace. The learner will identify the major causes of conflict, develop a working plan of action to confront difficult situations, and establish guidelines for gaining resolution to difficult situations. The learner will build greater personal skill and confidence in their ability to deal with conflict in their personal and professional life.
10104102
|
UGRD
| 3 CR
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
10196108
|
UGRD
| 1 CR
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.

Admissions and Tuition

To apply for a certificate, just fill out an application form either online or at a campus, and WITC will guide you from there. 

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Learn More About Paying for College

 

Estimated Total Program Costs*

Customer Service

15 Credits | Less than 1 year

$2,190

$2,190 In Tuition and Fees


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 


After the WITC Customer Service Program

Upon completion of the program, you will obtain a Customer Service certificate. 

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Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

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Meet instructors, talk to current students and explore the campus. 

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Contact

Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Sara Eckstein

Admissions Advisor

800.243.9482 ext. 5220

Contact

Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195

Contact

New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339

Contact

Superior Admissions Contact

Cindy Miller

Admissions Advisor

800.243.9482 ext. 6243

Contact

TAKE the NEXT STEP

Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.