15 Credits | Less than 1 year
Ashland*, New Richmond*, Rice Lake*,Superior*
Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*
*Combination of Online, Your Choice, In Person, and Web Conferencing instruction. Select courses are available at the WITC Outreach Centers. Please contact your local campus for specifics.
With the Customer Service certificate, your career opportunities will be strengthened with the ability to effectively and professionally communicate and provide both internal and external customer service to a global and diverse business community.
The Customer Service certificate prepares you to serve a diverse customer base in business. Choose from either a service or a marketing/sales focus.
The Customer Service certificate will prepare you to:
- Professionally communicate non-verbally and in writing
- Provide ethical service to a diverse customer base
- Exhibit superior listening skills
- Operate appropriate technology
- Select appropriate technology (software and equipment) for tasks
Take your classes in a variety of options including online, interactive television or in a traditional classroom. Other options are available in certain situations as well, like connecting to the classroom via web conferencing. Start the courses in August or January, summer or mid-semester—you decide.
Live your life.
Flexible scheduling and start dates.
Learn by doing.
After completing the Customer Service certificate, you will obtain the skills to professionally communicate non-verbally and in writing, provide ethical service to a diverse customer base, exhibit superior listening skills and select and apply appropriate technology.
WITC is large enough to serve you but small enough to know you. The experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.
Cutting Edge, Relevant Curriculum
Continuous networking with business professionals, employers and recent graduates keeps your courses up to date and applicable to your future career.
You will be ready to meet employer expectations in the areas of communication, technology and professionalism.
The program curriculum addresses professional poise, conflict resolution, non-verbal communication, listening skills, and respectful engagement in a multi-cultural, global business setting.
Admissions and Tuition
WITC has a simple admission process that can be completed in one step: simply fill out an application form. That's it!
Tuition and Fees
WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.
Estimated Total Program Costs 2019-20*
15 Credits | Less than 1 year
$579 for books (including tax)
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the WITC Customer Service Program
Upon completion of the program, you will obtain a Customer Service certificate.