Customer Service Manager

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Customer Service Manager

Technical Diploma

30 Credits | 1 Year

Financial Aid Eligible

Ashland*, New Richmond* Rice Lake*, Superior*

Outreach Centers: Balsam Lake*, Hayward*, Ladysmith*

*Combination of Online, Your Choice, In Person and Web Conferencing instruction. Select courses are available at the WITC Outreach Centers. Please contact your local campus for specifics

Career Cluster: Business Management

Customer service managers are essential in both online and physical location businesses. The ability to react to customer needs with mutually beneficial solutions is valued by employers.  No two days are the same for customer service managers, making for an exciting career.

Program Overview

The first year of the Business Management associate degree, the Customer Service Manager technical diploma will prepare you to implement the activities of production, pricing, distribution and promotion of products. You’ll apply marketing, customer service, project management and finance skills in solving business problems. In addition, communication and computer skills will enhance your ability to launch your career.

Program Outcomes

Customer Service Manager graduates will be able to:

  • Implement the activities of production, pricing, distribution, or promotion of products.
  • Assist employees and customers in handling difficult or complex problems.
  • Coordinate work schedules, tasks, and production sequences to reach production goals.
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Capitalize on past experience and maximize your professional service potential with WITC’s Customer Service Manager credential.

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Take your classes in a variety of options to fit your lifestyle.

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Build relationships with fellow classmates that will last a lifetime.

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Improve interpersonal communication. 


Academics

Classes are offered at the Ashland, New Richmond, Rice Lake and Superior campuses. Select courses are available at the Outreach Centers in Balsam Lake, Hayward and Ladysmith. You can take classes in various instruction types including Online, Your Choice, In-Person or Web Conferencing.

Experienced Instructors

WITC is large enough to serve you but small enough to know you. WITC's experienced instructors are knowledgeable, approachable and eager to help you. 

Cutting-Edge Curriculum

WITC's continuous networking with business professionals, employers and recent graduates will ensure your courses are up-to-date and applicable for your future career. 

Career Pathways

As a Customer Service Manager student at WITC, you can continue your education to build upon your credentials by working to obtain the Business Management associate degree. 


Curriculum

Program specific subjects covered include Customer Service Management, Marketing Principles, Principles of Finance and Project Management. Software courses include Excel, Word, Outlook, PowerPoint and Access.

Explore the Curriculum

Featured Customer Service Manager courses

10104191
|
UGRD
| 3 CR
This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.
10104102
|
UGRD
| 3 CR
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
10196188
|
UGRD
| 3 CR
In Project Management, the learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will demonstrate the application of the role of project management, developing a project proposal, use of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and assessment.

Customer Service Manager is Part of a Career Pathway

As a Customer Service Manager student at WITC, you can earn credentials each step of the way! 

Download the Career Pathway Map

This is the program you are looking at.

Technical Diploma
30 Credits / 1 Year
Potential Careers
Account Coordinator, Customer Service Specialist, Help Desk Specialist, Account Representative
Range of Yearly Salary
$12.98–$16.90 hourly
Arrow pointing down

Continue your education to obtain an associate degree.

Associate Degree
60 Credits / Two Years
Potential Careers
Store Manager, Customer Service, Assistant Manager, Management Trainee, Department Manager, Branch Manager, Operations Assistant, Coordinator, Owner/Entrepreneur, Sales, Agent, Client Services
Range of Yearly Salary
$33,792–$70,000 annually
Arrow pointing down

Continue your education to obtain your bachelor's degree. 

Business Management Transfer Options

UW-Oshkosh | UW-River Falls | UW-Stout | UW-Superior | Franklin University | Lakeland University | Milwaukee School of Engineering | Northland College | UM-Crookston

Admissions and Tuition

WITC has a simple admission process that can be completed in one visit. To start the process, simply fill out an application form along with a $30 application fee. After you’ve successfully submitted your application, your next step is to schedule an admissions meeting with a WITC counselor to discuss your goals and expectations. That’s it! . 

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Financial Aid

Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work study, military and veterans benefits, division of vocational rehabilitation benefits and scholarships. 

Learn More About Paying for College

Estimated Total Program Costs 2020-21*

Customer Service Manager

30 Credits | 1 Year

$4,512


*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Customer Service Manager Program

Upon completion of the program, you will obtain a technical diploma in Customer Service Manager.


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Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

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Contact

Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Shawn Larson

Admissions Advisor

800.243.9482 ext. 5220

Contact

Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195

Contact

New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339

Contact

Superior Admissions Contact

Mary Glad

Admissions Advisor

800.243.9482 ext. 6243

Contact

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Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.