Customer Service Manager Curriculum

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Business Management - General & Marketing Emphasis Curriculum Checklist

2020-21

Business Management - General & Marketing Emphasis Curriculum Checklist

2021-22

Business Management - General Emphasis Curriculum Checklist (2.5 yr)

2020-21 Spring Start

Business Management - General Emphasis Curriculum Checklist (2.5 yr)

2021-22 Spring Start

Business Management - General Emphasis Curriculum Checklist (4 yr)

2021-22

Business Management - General Emphasis Curriculum Checklist (4 yr)

2020-21


Required Program Courses

10103106
|
UGRD
| 1 CR
A complete presentation graphics course that allows you to produce professional-looking presentations. It gives you the flexibility to make informal presentations using overhead transparencies, electronic presentations, formal presentations using 35mm slides, or virtual presentations. Additionally, you can create paper printouts, outlines, speaker notes, and audience handouts.
10103125
|
UGRD
| 1 CR
This course introduces the basics of Microsoft Outlook. Participants will use e-mail, calendar, files, and other features to effectively manage business and personal information.
10103146
|
UGRD
| 1 CR
Students will learn word processing using MS Word. Credit A activities will include creating, editing, saving, formatting, printing, and other basic MS Word features.
10103151
|
UGRD
| 1 CR
Students will learn to use MS Excel. Credit A activities will include creating, editing, saving, formatting, printing, performing calculations, and enhancing worksheets through charts.
10103152
|
UGRD
| 1 CR
Students will learn to use MS Excel. Credit B activities will include using advanced features of formulas, object linking and embedding, multiple worksheets, 3-D references, macro basics and database basics. COREQUISITE: 10103151 MS Excel A.
10103162
|
UGRD
| 1 CR
Learners create, edit, sort, and query a database. They also learn how to create and print basic forms and reports.
10104102
|
UGRD
| 3 CR
This course focuses on the marketing process as it relates to the operation of a business enterprise. The intent is to provide students with an understanding of how the marketing function fits within the overall structure of the organization. Special attention is given to the role and significance of evaluating customer needs, pricing, distribution, and promotion of products and services.
10104191
|
UGRD
| 3 CR
This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.
10105100
|
UGRD
| 3 CR
This is an introductory course designed to develop an understanding of the activities, functions, and principles of business enterprises. The course helps to gain insight into the responsibilities and challenges of operating a business. Emphasis is on the interaction of the various functions required to operate businesses of all sizes. Specifically, the areas of business trends, ownership models, leadership, human resources, marketing, information management, and finance will be explored.
10114107
|
UGRD
| 3 CR
The Principles of Finance course concentrates its study on the financial management of business. Students analyze profitability, cash flow, long-term investment decisions, long-term financing decisions, short-term working capital management, mergers, acquisitions, and business failure.
10196188
|
UGRD
| 3 CR
In Project Management, the learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will demonstrate the application of the role of project management, developing a project proposal, use of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and assessment.

Required General Studies Courses

10801136
|
UGRD
| 3 CR
This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing and revising are applied through a variety of activities. Students will analyze audience and purpose, use elements of research, and format documents using standard guidelines. Individuals will develop critical reading skills through analysis of various written documents.
10801196
|
UGRD
| 3 CR
Focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication.
10804123
|
UGRD
| 3 CR
This course integrates algebraic concepts, proportions, percents, simple interest, compound interest, annuities, and basic statistics with business/consumer scenarios. It also applies math concepts to the purchasing/buying and selling processes.

Total: 30 Credits


Contact

Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Shawn Larson

Admissions Advisor

800.243.9482 ext. 5220

Contact

Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195

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New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339

Contact

Superior Admissions Contact

Mary Glad

Admissions Advisor

800.243.9482 ext. 6243

Contact

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