A medical office professional on the phone at the front desk

Healthcare Receptionist

Technical Diploma

16 Credits | Less than 1 year

Online Program

Ashland, New Richmond, Rice Lake, Superior

Career Cluster: Business Management

With the Healthcare Receptionist technical diploma you can enter the high-demand field of healthcare as a medical receptionist, scheduler, information clerk or appointment coordinator. There are many career opportunities for these positions in hospitals, clinics (medical, vision, chiropractic and dental), insurance companies, rehabilitation facilities and skilled nursing facilities.

Program Overview

The Healthcare Receptionist short-term diploma prepares students to perform a variety of office support functions within a health care organization. This embedded technical diploma fully ladders into the Health Office Professional technical diploma and the Medical Administrative Professional associate degree. Courses are offered in a variety of delivery options, including traditional classroom, flex (independent study) and online.

Program Outcomes

Healthcare Receptionist graduates will be able to:

  • Perform routine healthcare administrative procedures
  • Apply technology skills to business and administrative tasks
  • Maintain internal and external relationships
  • Model professionalism in the workplace
A healthcare receptionist greeting a guest

In addition to case studies and scenarios, you will develop the skills employers want using current software such as Electronic Health Records, Word, Outlook and Excel.

A busy clinic front desk with a receptionist handing paperwork over to a patient

Learn by doing.

A busy hospital receptionist desk

Flexible scheduling and start dates.

A healthcare receptionist showing paperwork to a patient at the front desk

High-demand jobs. 


Healthcare Receptionist classes are offered on all four campuses (Ashland, New Richmond, Rice Lake, Superior) and at the learning centers in Ladysmith and Hayward. Take classes online, by interactive television and in the traditional classroom format.

Experienced Instructors

WITC is large enough to serve you but small enough to know you. Our experienced faculty are knowledgeable, approachable and eager to help. The sizes of your classes will allow for the attention you deserve.

Career Pathways

As a Healthcare Receptionist student at WITC, you have started your Career Pathway. This is the first step in earning credentials each step of the way! Graduates of the Healthcare Receptionist program may continue to earn a diploma in Health Office Professional or an associate in Medical Administrative Professional.

Cutting Edge, Relevant Curriculum

Continuous networking with medical office professionals, employers and recent graduates keeps your courses up to date and applicable to your future career.  


Upon completion of the program curriculum you’ll be able to perform routine healthcare administrative procedures, use technology to complete business and administrative tasks and model professionalism in the workplace.

Explore the Curriculum

Featured Healthcare Receptionist Courses

| 3 CR
Focuses on the component parts of medical terms: prefixes, suffixes and word roots. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.
| 1 CR
This course familiarizes students with the basic functioning of medical records in facilities with electronic medical records. Students will also be exposed to the jobs and duties involved in the health information management department of hospitals and clinics. Hands-on training with an electronic medical records program will be included, as well as discussion of paper medical record functions. COREQUISITE: 10501101 Medical Terminology
| 2 CR
This course develops professional skills and attitudes needed in a medical business environment. Skills developed include an ability to communicate effectively with patients and other medical office staff, manage time effectively, schedule patients, greet patients, use the telephone properly, process mail, apply ergonomics and office safety, and use medical computer software efficiently. COREQUISITE: 10501101 Medical Terminology.

Healthcare Receptionist is Part of a Career Pathway

As a Healthcare Receptionist student at WITC, you can earn credentials each step of the way. 

You could take this first and get a credential.

Healthcare Receptionist

Technical Diploma
16 Credits / One Semester Full Time; Part Time Options Available
Potential Careers
Medical Receptionist, Medical Scheduler, Medical Information Clerk, Appointm
Average Starting Wage
$18,460-$23,109 annually
Arrow pointing down

You can continue your education to advance your skills.

Health Office Professional

Technical Diploma
34 Credits / One year Full Time; Part Time Options Available
Potential Careers
Medical Office Specialist, Medical Secretary, Medical Receptionist, Hospital Admissions Representative, Customer Service Representative, Medical Scheduler, Health Information Clerk
Average Starting Wage
$21,799-$29,118 annually
Arrow pointing down

Medical Billing Specialist

Technical Diploma
19 Credits / 3 Semesters Part Time
Potential Careers
Hospital Medical Biller, Physician’s Office Medical Biller, Laboratory Medical Biller, Patient Account Representative, Revenue Cycle Representative
Average Starting Wage
$25,360-$27,980 annually
Arrow pointing down

Medical Administrative Professional

Associate Degree
64 Credits / Two Years Full Time; Part Time Options Available
Potential Careers
Medical Administrative Assistant, Medical Secretary, Medical Receptionist, Medical Scheduler, Hospital Admissions Representative, Medical Language Specialist, Medical Billing Specialist, Patient Account Representative, Clinic Coder & more
Average Starting Wage
$29,118-$37,383 annually
Arrow pointing down

Medical Administrative Professional Bachelor's Degree

Lakeland University | Northland College | UW-Barron County | UW-Green Bay | UW-Oshkosh | UW-Stout
Potential Careers
Medical Administrative Services Manager, Post-Secondary Education Instructor
Average Starting Wage
$28,309–$51,584 annually

Admissions and Tuition

WITC has a simple three-step admissions process that can be completed in one visit. Fill out the application form either online or at a campus, complete an assessment and meet with a WITC counselor. In the meeting, you'll discuss your goals and the counselor will make sure you're getting the most out of your education and the best bang for your buck.

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.

Financial Aid

Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work study, military and veterans benefits, division of vocational rehabilitation benefits and scholarships. 

Learn More About Paying for College

Estimated Total Program Costs*

Broadband Technologies

16 Credits | Less than 1 year


$2,300 In Tuition and Fees

*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Healthcare Receptionist Program

Upon completion of the program, you will obtain a Healthcare Receptionist technical diploma. 

Student studying at a computer

Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond. 

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

Student studying at a laptop


Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Sara Eckstein

Admissions Advisor

800.243.9482 ext. 5220


Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195


New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339


Superior Admissions Contact

Cindy Miller

Admissions Advisor

800.243.9482 ext. 6243


Students walking outside of campus

Set up a program tour

Meet instructors, talk to current students and explore the campus. 

Schedule a Tour

Find a program icon

Finding the class you want to take has never been easier. 

Find a Class


Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.