28 Credits | 1 Year
Ashland, New Richmond, Rice Lake, Superior, Hayward, Ladysmith
Career Cluster: Hospitality & Tourism
Be prepared to work in the exciting hospitality industry! With your one-year diploma in Hospitality Specialist, you will be ready to start your career as a guest services coordinator, meeting and/or event planner or reservation specialist. If you enjoy working with people and want to ensure each guest has a positive experience, the Hospitality Specialist program is for you.
The Hospitality Specialist diploma prepares you to enter the customer-focused hospitality field at a support level. The diploma program courses focus on customer service, professional behavior, marketing, guest relations and communications as related to the hospitality industry.
Hospitality Specialist graduates will be able to:
- Demonstrate employability skills to seek and maintain employment in the hospitality service industry
- Apply knowledge of hospitality principles to customer service, event planning and daily operations within the hospitality service industry
- Identify environmental problems and correct unsafe working conditions
- Develop strategies to effectively communicate with customers, staff and coworkers
- Identify how and when to market and advertise products and services for the hospitality industry
- Employ professional, ethical behavior
Through case studies, industry-related scenarios and real-world problems, you'll learn exactly what you will need to know to succeed in a hospitality or tourism career. You will be ready to meet employer expectations in the areas of personal awareness, career effectiveness and professionalism.
Learn by doing.
All courses in the Hospitality Specialist program are offered close to home via interactive television (ITV). Customer service experience, interpersonal communication, guest relations and developing positive relationships are intertwined throughout the program and curriculum.
You can register and attend classes through ITV at Ashland, New Richmond, Rice Lake and Superior campuses, or you can join from the Hayward or Ladysmith Outreach Centers.
In addition to the real-life, in-class experiences, you will participate in a hands-on field experience to practice the tasks and duties typically performed in a hotel, restaurant and/or tourist attraction.
Small Class Sizes
Get one-on-one training from industry experts. WITC's instructors have years of professional experience in the subjects they teach. Learn first-hand with small class sizes and flexible scheduling.
Not only are the classes dynamic and fun, but they are applicable to helping you secure gainful employment within a hospitality-focused business. The hands-on curriculum provides you with opportunities to apply learning through interactive role playing and case studies in a safe environment.
Admissions and Tuition
WITC has a simple three-step admissions process that can be completed in one visit. Fill out the application form either online or at a campus, complete an assessment and meet with a WITC counselor. In the meeting, you'll discuss your goals and the counselor will make sure you're getting the most out of your education and the best bang for your buck.
Tuition and Fees
WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost.
Financial aid is available to help you pay for your education. It can come in the form of grants, loans, federal work study, military and veterans benefits, division of vocational rehabilitation benefits and scholarships.
Estimated Total Program Costs*
28 Credits | 1 Year
*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented.
After the WITC Hospitality Specialist Program
Upon completion of the program, you will obtain a Hospitality Specialist technical diploma.
Established by the U.S. Department of Education, Gainful Employment is available to help you make an informed decision about which career to pursue. This required information shows data about how WITC's technical diploma programs that receive federal financial aid lead to gainful employment in recognized careers.