Patient Services Specialist

A patient being attended by a healthcare receptionist

Patient Services Specialist

Technical Diploma

17 Credits | Less than 1 Year

Ashland, New Richmond, Rice Lake, Superior

Career Cluster: Health Sciences

The Patient Services Specialist program prepares individuals to provide excellent customer service in a healthcare setting. 

Program Overview

Healthcare business and administrative duties covered in the program include patient reception, appointment making, record keeping, filing, bookkeeping, insurance handling, typing medical correspondence and transcription and computer applications. Coursework from this diploma ladders into the Medical Assistant technical diploma program. 

Program Outcomes

Patient Services Specialist graduates will be able to:

  • Perform medical office administrative functions
  • Provide patient care in accordance with regulations, policies, laws and patient rights
  • Demonstrate professionalism in a healthcare setting
A medical assistant on the phone and looking through files

Employability essentials and indicators will also be addressed to develop personal awareness, career effectiveness, and professionalism.

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In-demand career.

Healthcare receptionist handing a document to a patient

Hands-on learning.

A medical receptionist greeting a patient at the front desk

Complete in less than one year. 


Patient Services Specialist classes are offered on all four campuses (Ashland, New Richmond, Rice Lake, Superior). 

Career Pathways

Build upon your education with career pathways. Upon completion of this technical diploma, you can transfer your credits to obtain the Medical Assistant technical diploma. 

Experienced Instructors

As a Patient Services Specialist student at WITC, you all have access to instructors that have many years of administrative and clinical experience.

Conveniently Located

You can register and attend classes at the Ashland, New Richmond, Rice Lake or Superior campuses. 


The Patient Services Specialist curriculum focuses on the customer service and administrative duties in a healthcare setting. 

Explore the Curriculum

Featured Patient Services Specialist Courses

| 2 CR
Introduces medical assistant students to health insurance and finance in the medical office. Students perform bookkeeping procedures, apply managed care guidelines, and complete insurance claim forms. Students use medical coding and managed care terminology to perform insurance-related duties. COREQUISITE: 10501107 Digital Literacy for Healthcare, PREREQUISITES: 10501101 Medical Terminology, and 31509302 Human Body in Health and Disease.
| 2 CR
Prepares students to display professionalism and perform within ethical and legal boundaries in the health care setting. Students maintain confidentiality, examine legal aspects of the medical record, perform quality improvement procedures, examine legal and bioethical issues, and demonstrate awareness of diversity.
| 3 CR
Students learn to recognize human body structure and function in health and disease states. Students explore the causes, signs, and symptoms of diseases of the major body systems as well as the diagnostic procedures, usual treatment, prognosis, and prevention of diseases commonly diagnosed and treated in the medical office setting. COREQUISITE: 10501101 Medical Terminology.

Patient Services Specialist is Part of a Career Pathway

As a Patient Services Specialist student at WITC, you can earn credentials each step of the way! 

Download the Career Pathway Map

You could take this first and get a credential.

Technical Diploma
17 Credits / 1 Year / 2 Semesters; Part-time options available
Potential Careers
Medical Insurance Clerk, Medical Receptionist, Patient Scheduler, Healthcare Customer Service Representative
Range of Yearly Salary
$22,880-$27,456 annually
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Continue your education to advance your skills.

Technical Diploma
33 Credits / 1 Year Full Time; Part Time Option Available
Potential Careers
Medical Assistant, Clinical Assistant, Phlebotomist
Range of Yearly Salary
$27,038-$36,085 annually
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Continue your education to pursue your bachelor's degree.

Admissions and Tuition

To apply for a technical diploma, just fill out an application form either online or at a campus, and WITC will guide you from there. 

Tuition and Fees

WITC breaks down the cost of education, so you'll have a good idea of how much your education will cost. 

Learn More About Paying for College

Estimated Total Program Costs*

Patient Services Specialist

17 Credits | Less than 1 Year


$780 for books (including tax)

*Tuition is an estimate and does not include any miscellaneous fees for various courses, tools, books, supplies or uniforms. Program book costs are in addition to tuition and fees and vary depending on course selection and where the books are purchased or rented. 

After the WITC Patient Services Specialist Program

Upon completion of the program, you will obtain a Patient Services Specialist technical diploma. 

Student studying at a computer

Transfer Options

Transfer your WITC credits to a four-year college in Wisconsin to obtain your bachelor's degree and beyond.

View Transfer Options

Career Outlooks

WITC's graduates experience success. Learn more about the types of careers you can get after graduation.

View Career Options

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Choose a campus to view contact information, or for general assistance, please contact us.

Rice Lake Admissions Contact

Sara Eckstein

Admissions Advisor

800.243.9482 ext. 5220


Ashland Admissions Contact

Jennifer Bednarik

Admissions Advisor

800.243.9482 ext. 3195


New Richmond Admissions Contact

Jodi Saliny

Admissions Advisor

800.243.9482 ext. 4339


Superior Admissions Contact

Cindy Miller

Admissions Advisor

800.243.9482 ext. 6243


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Finding the class you want to take has never been easier. 

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Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.