This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.
This is the first of three courses in the Truck Driving technical diploma. Become prepared for entry-level positions as a commercial driver and understand basic information about trucks and their operation. You will need to present your DOT physical (Fed-Med) card and drug test, CDL Permit (CLP) prior to enrolling in the course. If you need assistance with passing the CLP, refer to the CDL Theory course designed to help you prepare for the test.
This is the second of three courses in the Truck Driving technical diploma. This course will focus on obtaining the Commercial Driver's License while highlighting industry regulations, trip planning, hours of service, and driver safety. Corequisite: 30458304 Truck Driving - Semi Level 1.
Students will be introduced to the principles and convey the importance of using proper methods for safe and efficient temporary traffic control at work sites. Students will examine specific applications relevant to situations routinely encountered by city, county, utility, contractor, and DOT crews. Students will understand how to reduce motor vehicle traffic crashes at roadwork sites, resulting in greater safety for highway users and workers alike. Students will complete the OSHA 10-Hour Construction course, which covers a broad spectrum of valuable health and safety workplace topics that will familiarize them with OSHA Construction standards. These topics will include the OSHA Construction Focus Four, identifying common worksite hazards, tool operation and more. Students will examine environmental, health & safety standards, PPE requirements and achieve confined space certification.
Students will learn Mobility and Safety Policy Requirements. Students will understand permit applications and verify compliance and will deny permit applications or advance notices that do not comply. When mitigation is necessary to ensure the traveling public has minimal impact from work being completed in the State Highway Right-of-Way, the permit applicant may review the online Construction Permit System program to assist in determining the appropriate actions. When work is being conducted in the State Highway Right-of-Way, DOT must be aware in order to notify the public of possible delays in the appropriate manner. The regulations apply to all construction sites that are subject to proper permits. Students will learn SWPPP training.
This course provides detailed information about the installation, structure, and components of electric, telephone, cable, gas, water, and wastewater utility systems. The module gives individuals a better understanding of how underground utility systems operate and work together with Diggers Hotline. This course will include the following general plant basics: utility system layouts, utility construction and installation methods, manholes and vaults, termination of facilities, aboveground indicators of buried facilities, abandon facilities, access points, and general print reading concepts.
Internship will provide students with on-the-job experience in actual work situations in utility construction services. These experiences strengthen student competencies through participation in a wide variety of occupational experiences, ranging from routine assignments to specialized work-related duties. Instructor approval is required for enrollment in this course.
This course introduces the student to the safe use and care of construction equipment such as climbing equipment (belt/climbers), lashing equipment, and vibratory/backhoe. It will familiarize the student with both aerial and buried construction specifications and practices used in the broadband industry in the placement of coaxial, twisted pair, and optic cables.
This course is an introduction to the basic concepts, principles, and theories of AC and DC electricity, including the analysis of circuits to learn the relationship of current, voltage, and resistance. Knowledge and use of test equipment will focus on multimeters and signal generators. Series and parallel circuits will be explored using a digital electronics trainer and computer assisted instruction (CAI).
This basic communication course focuses on effective listening, speaking, reading, and writing in life and at work. Students demonstrate their skills both individually and in groups. Students also produce such employment documents as a cover letter, a resume, and a preliminary job portfolio.
This course covers practical applications of whole numbers, fractions, decimals, percent, proportion, and formula evaluation. The course also includes measurement, U.S. and metric systems of measurement, and basic geometry. PREREQUISITE: Established score on placement assessment or COREQUISITE:
76854750 Math Foundations for Trades.
This course will allow the student to develop skills in research, evaluation, selection, and preparation of information resources useful to their career area. Students will use various information resources, including computer software applications to develop sound information research strategies. Students will be exposed to ethical use of information, information provided by various methods and stored in various management formats, communicating by e-mail, developing search and selection of information resources, analysis, and use of results. This discussion- and lab-based course will use individual and group work to search and share information resources. Competencies learned in this course will be able to be applied in other courses within your program and will continue to be valuable in lifelong learning.
Total: 28 Credits
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