PSTC Dispatch Training

PSTC Dispatch Training

Training Notice



8 a.m. – 5 p.m.

Catalog number: 47-504-449
Class number: TBD

Course Description:

Public Safety Dispatch Consultants will deliver their 8-hour seminar titled Complacency, Cannibalism and Critical Thinking

From PSTC website: We want to affirm the great work of your hard-working 9-1-1 staff members, inspire the "average" staffer, and bring the "oh no, that's me" realization to the “Type A Tiger” that is slowly killing workplace morale within your team. Our instructors will put the emphasis on self-evaluation and reflection on your attitude, behavior and performance by providing new ideas, skills and tools to use within the 9-1-1 profession and how those tools will make you better with both routine and emergency events or calls.

Here are a few topics we will cover in this class:

  • Effective decision making thought processes
  • Empowerment
  • Personal accountability and ethical standards
  • The vital role of mission statements and core values
  • Individual and agency duty
  • How you can be an official or unofficial role model in the workplace
  • How to utilize our 10 proficiency tools for better performance

We will also facilitate a great discussion of what professionalism and pride are and how each individual has the "Power of One". This class is currently the #1 class at PSTC with overwhelmingly positive results and reviews. Send us your new or tenured employee, your problems "lying in wait" or any staffer that is ready for a great class to remind them how essential their attitude is to team action, performance, quality and their off-duty lives.

8 hours T&S credit.

Class size:
Minimum 20 and class size will be limited to first 40 registered.

Important - please note: 
By enrolling in classes, you agree to be responsible for the payment of related tuition and fees according to the college payment policy. Should you choose not to attend a class, you will need to drop it prior to the day it begins to avoid any charges. Any drops that occur on or after the first day of class will result in tuition charges to your account. Failure to pay your tuition bill can result is suspension of registration and records access, collection agency action and additional collection fees added to your balance.

WITC is an equal opportunity employer/educator functioning under the affirmative action plan. The Wisconsin Indianhead Technical College District does not discriminate on the basis of race, color, national origin, sex, disability or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admissions, treatment, and access. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Amanda Gohde, Director, Human Resources, Equal Opportunity/Access & Affirmative Action Officer, Administrative Office, 505 Pine Ridge Drive, Shell Lake WI 54871, 715.468.2815 ext. 2240, TTY 711, Email Amanda Gohde. Program information or assistance regarding requests for reasonable accommodation under the Americans With Disabilities Act can be obtained from the College Affirmative Action Office.

WITC-Rice Lake

Conference Center
1900 College Drive
Rice Lake, WI  54868

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Contact Information

Jennifer Ruid

800.243.9482, ext. 5488

Email Jennifer


Course Fee: $125

  • Email Jennifer Ruid with questions regarding the training.
  • New online registration option coming soon!



Are you ready to experience success? WITC staff are standing by to support you in reaching your educational and career goals, so do it. Take the leap.